Are you of legal drinking age?
您已达到法定饮酒年龄吗?
By entering this website you agree you are a non-Muslim.
Refund Policy
1602 Craft Beer Refund Policy
At 1602 Craft Beer, we strive to provide our customers with the highest quality products and service. Please read our refund policy carefully to understand our practices regarding returns and refunds
No Refund Policy
All sales of 1602 Craft Beer products through our e-commerce platform and mini app are final. We donot offer refunds for any purchases made, except under the specific circumstances outlined below.
Exceptions
If you receive a different product than what you ordered, please take a snapshot of the item and contact our customer service within 24 hours of receiving your order. We will arrange for a replacement of the correct product.
If your order arrives damaged due to mishandling during shipping, please take a snapshot of the damaged item and contact our customer service within 24 hours of receiving your order. We will assess the damage and offer a replacement of the same product.
To report any issues related to wrong or damaged products, please follow these steps:Take a clear photograph of the product and the packaging.Contact our customer service team at 1-300-88-3456 within 24 hours of receiving your order.Provide your order number, a brief description of the issue, and the photograph.Our customer service team will review your case and provide further instructions on the replacement process. Please note that we do not offer refunds; only replacements will be provided for wrong or damaged products as per the conditions mentioned above.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at 1-300-88-3456. We appreciate your understanding and thank you for choosing 1602 Craft Beer. Cheers!
